This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct discovery and consultative discussions with potential customers.

• Manage the entire customer experience from initial conversation to onboarding, adoption, and renewal.

• Serve as the primary contact for your designated portfolio.

• Develop and sustain automated workflows utilizing Vitally, HubSpot, and Intercom.

• Write SQL queries to extract and analyze data from BigQuery.

• Create digital Customer Success programs that facilitate customer advancement.

⛳️ Requirements

• 1–2+ years of experience in Customer Success or Account Management within the B2B SaaS space.

• 2–3+ years of practical experience in designing automations and workflows, preferably across various platforms.

• SQL proficiency or a willingness to acquire skills in this area is advantageous.

• Experience working in a small or early-stage organization where you were responsible for establishing processes rather than merely adhering to them.

• Familiarity with platforms such as Vitally, HubSpot, or Intercom is a plus.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental coverage, along with a $1,200 annual wellness budget.

• 21 days of paid vacation (increasing with tenure), in addition to 10 public holidays.

• $3,500 annual budget allocated for Learning & Development.

• $500 setup budget for your home office.