Customer Success Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and expand Liquibase's Customer Success organization.

• Directly manage Customer Success Account Executives responsible for customer relationships, renewals, and growth.

• Take ownership of retention and expansion targets within the managed portfolio of business.

• Develop and implement account management strategies to enhance customer adoption and growth.

• Identify accounts at risk and carry out risk mitigation plans to safeguard ARR.

• Establish and nurture multi-threaded relationships with technical executives.

• Convert database DevOps advantages into tangible business results.

• Shorten implementation timelines and promote systematic adoption across teams.

• Act as the customer advocate with Sales, Engineering, Product, and Support teams.

• Deliver customer insights that inspire product innovation and enhance customer success.

• Collaborate strategically with Sales, Product, and Engineering teams.

• Create repeatable processes and cultivate high-performing managers and individual contributors.

• Enhance net revenue retention, customer health, and the overall post-sale customer experience.

⛳️ Requirements

• Over 3 years of experience in a leadership role within Account Management.

• Demonstrated success in driving net revenue retention, renewals, and expansion revenue in a B2B SaaS or enterprise software setting.

• Previous experience as an Account Manager with proven results in achieving expansions and maintaining high retention rates.

• Strong operational capabilities, including the creation of playbooks, dashboards, and forecasting models, utilizing data to inform decisions.

• Exceptional executive presence and the ability to engage convincingly with customer executives and internal leaders.

• Experience selling to Engineering Leaders in large enterprises.

• Bachelor's degree or equivalent professional experience.

• Must be located in the United States.

• Familiarity with DevOps, database, infrastructure, or developer tooling markets is a plus.

🏝️ Benefits

• Remote-first culture, with opportunities for company-wide in-person gatherings.

• Home office allowance for remote employees.

• Significant equity opportunities.

• Comprehensive health, vision, and dental benefits, depending on the country.

• Generous paid time off and holidays.

• 401k matching program (for US employees only).

• Opportunities for growth and advancement within the company.

• Open and collaborative team environment.

• Chance to make a significant impact.

• Opportunities to work with cutting-edge technologies and learn from seasoned professionals.