Customer Success Intern

This is a fully remote position, open to applicants in Greece.

📋 Description

• Assist in the onboarding process for new Tier 3 customers, ensuring they successfully utilize Kpler products and services.

• Address customer inquiries through email and chat support.

• Track customer usage, engagement, and health metrics, identifying adoption gaps or potential risks.

• Aid in customer health assessments, usage reporting, and CRM documentation.

• Participate in webinars, targeted campaigns, and follow-up initiatives.

• Develop, update, and maintain onboarding resources, Help Center articles, guides, and tutorials.

• Collect customer feedback and pinpoint recurring questions, usage trends, and opportunities to enhance customer experience.

• Work collaboratively with teams in Customer Success, Customer Support, Sales, Product, and Marketing.

⛳️ Requirements

• Excellent written and verbal communication skills in English.

• Inquisitive, proactive, and eager to gain knowledge about Customer Success, SaaS products, and the maritime, commodities, and energy sectors.

• Proficient in using spreadsheets, data analysis, and digital tools.

• Familiarity with CRM or customer engagement platforms is advantageous, though not mandatory.

• Strong attention to detail with an organized approach to documentation, reporting, and follow-up tasks.

• Analytical mindset with a keen interest in analyzing customer usage and recognizing trends or adoption gaps.

• Capable of working independently while effectively collaborating with colleagues across various teams and regions.

• Problem-solving attitude, strong sense of ownership, and a willingness to ask questions and pursue continuous improvement.

🏝️ Benefits

• Equal opportunity employer.

• Fair, inclusive, and diverse work environment.