Customer Success Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist customers throughout their journey, starting from onboarding and initial interactions on the platform.

• Gain an understanding of each customer's objectives, context, and specific use cases.

• Guide customers in utilizing solutions by offering advice on features and options that meet their requirements.

• Monitor customer integration, adoption, and progress during their journey.

• Perform follow-ups and maintain accurate records and updates regarding stages in the CRM.

• Recognize challenges, inquiries, low adoption rates, or opportunities to enhance platform usage.

• Aid in identifying new use cases and expansion prospects within the customer base.

• Collaborate closely with other members of the Customer Success and Sales teams to provide a tailored, agile experience focused on delivering value.

• Continuously enhance knowledge of BigDataCorp’s products, data, solutions, and potential applications.

⛳️ Requirements

• Currently enrolled in a bachelor's degree program in Business Administration, Marketing, Communications, Economics, Accounting, International Relations, Public Relations, Production Engineering, Civil Engineering, or a related discipline.

• Anticipated graduation between December 2027 and October 2028.

• Available to work 4 hours a day, Monday through Friday.

• Excellent communication skills with a keen interest in engaging with a variety of audiences.

• Capability to produce clear and concise written content.

• Interest and affinity for technology, digital solutions, customer experience, and data.

• Eagerness to learn new tools and products swiftly.

• Analytical abilities to comprehend customer needs and use cases.

• Strong organizational skills and discipline in managing activities and accounts.

• Familiarity with tools like CRMs, Excel/Google Sheets, and digital platforms will be an added advantage.

🏝️ Benefits

• 100% remote work (work from any location).

• Offices located in Rio de Janeiro and São Paulo with a relaxed working atmosphere (accessible for those who choose to use them).

• Opportunities for growth and development.

• Bradesco health and dental insurance.

• Group life insurance.

• Meal allowance provided via Caju card.

• Monthly home office allowance (for furniture and internet expenses).

• Home office stipend.

• OrienteMe (psychological support services).

• Conexa Saúde (psychological and nutritional support).

• Wellhub.

• Day off on your birthday.

• SESC membership.

• Game night (both in-person at the Rio de Janeiro office and online via Discord).

• BDC Learning and BDC Decola (professional development and growth programs offering financial support for various training opportunities, including courses, talks, books, and more).

• A collaborative team that is always ready to assist one another.