Customer Success Implementation Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead and oversee the implementation of new customer projects that involve multiple integrated workstreams.

• Create and manage detailed project plans and timelines.

• Serve as the Allego Product expert while consulting with clients.

• Act as a reliable advisor, confidently guiding customers on best practices.

• Assist customers with strategies and tactics for change management.

• Collaborate with Sales to ensure continuous strategic alignment.

• Effectively communicate and collaborate with internal teams.

• Promote customer satisfaction from the onset.

• Facilitate a seamless transition to the post-implementation Customer Success team.

• Regularly update and maintain data within internal systems.

• Contribute to the ongoing enhancement of Allego's implementation methodology.

⛳️ Requirements

• 2-3 years of focused Project Management experience in managing SaaS client implementation projects.

• Demonstrated ability to develop and execute project plans, manage timelines, and mitigate risks.

• Exceptional communication, presentation, and interpersonal abilities.

• Strong interpersonal skills with experience in initiating and nurturing positive relationships.

• Ability to quickly grasp software functionality and provide consultation on product feature configurations.

• Strong organizational and time management capabilities.

• Self-motivated, proactive team player with a commitment to quality.

• Bachelor’s degree or equivalent qualification.

• Proficient in Google Suite, with experience in Salesforce.com and Microsoft Office being a plus.

🏝️ Benefits

• Health benefits.

• Secure payment options.

• Access to various benefits packages.