Customer Success Executive – System Integrators

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Gain a comprehensive understanding of customers' Red Hat portfolio, their technical and business priorities, and success metrics.

• Develop and implement customer success plans featuring specific milestones and actions aimed at fulfilling customers’ business goals by collaborating with technical execution teams.

• Identify opportunities for enhancing consumption, monitor monthly usage against established targets, and plan pivotal deployment timelines and milestones.

• Work collaboratively with others to leverage technical expertise and customer insights to formulate a migration and modernization roadmap for relevant workloads and applications.

• Facilitate Design and Discovery Sessions to formulate plans for solution implementation, aligning design with the customer's business objectives.

• Act as the Voice of the Customer. Provide insights and best practices, and liaise with Engineering and Product teams to eliminate obstacles.

• Focus on addressing issues to eliminate impediments, demonstrating the value of Red Hat technologies.

• Evaluate the customer’s understanding of Red Hat’s products and overall readiness, supporting them through a structured learning plan and ensuring delivery via partners.

⛳️ Requirements

• Over 8 years of experience in enterprise software from perspectives such as customer success management, technical consulting, technical project management, technical sales, support, or Quality Assurance (QA).

• Proven experience in technical project planning and execution management.

• Proficiency in coordinating across various functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to achieve account performance goals and meet customer expectations.

• Capability to independently deliver consultative customer-facing engagements.

• Solid understanding of DevOps and agile methodologies, alongside application development and deployment tools.

• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise clients is advantageous; recent Public Cloud certification is a notable asset.

• Familiarity with Salesforce.com (SFDC) and knowledge of other prominent customer relationship management, customer success, case management, and analytics solutions.

• Experience with and/or understanding of NAPS System Integrators.

• Active DoD Secret clearance required; Top Secret clearance preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account associated with a high deductible medical plan.

• Retirement 401(k) with employer matching contributions.

• Paid time off and holidays.

• Paid parental leave plans available for all new parents.

• Leave benefits encompassing disability, paid family medical leave, and paid military leave.

• Additional perks including an employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and much more!