Customer Success Engineer – LATAM, Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary technical authority on the Cyera Platform.

• Build trusted relationships with customers, ranging from practitioners to executives.

• Foster customer adoption through effective onboarding and training initiatives.

• Comprehend customer needs, challenges, and desired outcomes.

• Create and present tailored use cases utilizing a consultative methodology.

• Promote sustained platform adoption, customer value, ROI, ongoing engagement, and growth.

• Identify and address challenges to customer success in collaboration with colleagues.

• Champion customer feedback to influence product development and roadmap.

• Utilize self-paced training materials to enhance customer education.

• Diagnose and resolve technical issues impacting customers.

• Monitor and report on customer health, usage metrics, and overall satisfaction.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Guide team members and promote professional growth.

• Engage in interviewing and onboarding processes for new team members.

• Conduct Quarterly Business Reviews to assess progress and pinpoint areas for improvement.

⛳️ Requirements

• An associate's degree or equivalent experience is required.

• A bachelor's degree in Computer Science or a related field is a plus.

• A minimum of 12 years of experience with strong project management skills, enabling effective planning, organization, and execution of multiple projects while maintaining a keen attention to detail.

• A self-starter who excels in a fast-paced, ambiguous, and deadline-driven startup environment.

• A results-focused approach, with a proven history of driving revenue growth, ensuring customer satisfaction, encouraging feature adoption, and maximizing customer retention.

• Previous experience working collaboratively with development teams.

• Proficient in SQL, scripting languages (e.g., Python or similar), and hands-on experience with cloud environments.

• Over 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions).

• Familiarity with programming or scripting languages, as well as APIs and web services.

• Proven expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management, preferably with hands-on experience.

• Essential prior experience in a technical customer-facing role within a software company.

• A solid track record of managing customer relationships, including onboarding, renewal, and growth.

• A self-motivated, proactive, and innovative team player dedicated to fostering customer loyalty.

• Exceptional interpersonal and customer relations skills, particularly in cultivating and maintaining strategic relationships.

• A clear and articulate verbal and written communicator, capable of effectively conveying complex information.

• Proficient in leading both executive-level meetings and technical workshops, showcasing confidence and expertise.

• Ability to work independently, tackling complex challenges, and completing tasks that may lack comprehensive documentation.

• Willingness to travel 25–50% annually.

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup costs.

• Competitive compensation package.

• Paid holidays and sick leave.

• Health, vision, and dental insurance coverage.

• Potential for merit-based salary increases depending on individual or company performance, tenure in role, and other discretionary factors.