This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users throughout the application process, including AI-led interviews, offer acceptance, and payment receipt.

• Investigate issues reported by talent thoroughly by replicating bugs, identifying underlying causes, and differentiating between UX challenges, model edge cases, and system defects.

• Perform debugging across the AI and SaaS stack utilizing telemetry, logs, network analysis, and database queries.

• Triage problems, escalating legitimate engineering concerns while resolving others through configuration adjustments, prompt enhancements, or user assistance.

• Identify systemic trends and product risks for engineering and product management teams.

• Develop documentation and runbooks to mitigate recurring issues and enhance resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team.

⛳️ Requirements

• Must currently reside in Latin America; applicants from outside this region will not be considered.

• Proficient in debugging web applications.

• A degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience at a rapidly growing technology startup.

• Experience in developing modern web applications such as React, Node, Flask, or Next.js, or 2–5 years of experience providing support for such applications.

• Comfortable with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with contemporary AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Availability for a six-day work week with significant overlap with Pacific Time (PT/PST) working hours.