This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a seamless and enjoyable experience for users throughout the application process, including AI-led interviews, offer acceptance, and payment receipt.

• Thoroughly investigate issues reported by talent by reproducing bugs, identifying root causes, and differentiating between UX friction, model edge cases, and system defects.

• Perform debugging across the AI and SaaS infrastructure utilizing telemetry, logs, network inspections, and database queries.

• Manage issue triage, escalating genuine engineering challenges while resolving others through configuration, prompt refinement, or user guidance.

• Highlight systemic patterns and product risks to engineering and product leadership teams.

• Develop documentation and runbooks aimed at minimizing recurring issues and enhancing resolution efficiency.

• Communicate with clarity, professionalism, and empathy, all while maintaining a positive and enthusiastic tone.

⛳️ Requirements

• Proficient in debugging web applications.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience in a high-growth technology startup.

• Experience in developing modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience in customer support for such applications.

• Familiarity with AI systems, including large language models (LLMs), agents, or generative models.

• Experience in examining AI tool behavior, such as fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, recognize failure modes, manage hallucinations, and understand feedback loops.

• Knowledge of modern AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is advantageous.

• Native-level proficiency in English writing.

• Willingness to work with considerable overlap with Pacific Time (PT/PST) hours.

• Must currently be residing in Latin America.