Customer Success Engineer, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Set up customer accounts; tailor backup policies and storage solutions; assist with onboarding; orient stakeholders; navigate admin portals; introduce support resources.

• Discover migration prospects; evaluate usage and environment; execute success planning and strategy discussions; ensure alignment between business outcomes and product usage.

• Perform assessments; create protection strategies; suggest software products and architectures within the Veeam Data Platform.

• Conduct recovery simulations; implement the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience posture; provide quarterly resilience updates.

• Track signals to identify churn risk early; establish mitigation strategies; collaborate on renewal approaches with actionable technical insights.

• Develop business cases; determine TCO; communicate value propositions for growth; arrange checkpoint reviews with stakeholders.

• Engage CISO/CIO stakeholders with transparent risk, status, and opportunity updates; facilitate context for executive conversations and roadmap alignment.

• Partner on marketing-driven campaigns and initiatives to promote adoption and growth.

• Manage a long-term account assignment model linked to ARR and growth potential, typically overseeing 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.

• Take ownership of the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal conditions in collaboration with Sales and CS leadership.

⛳️ Requirements

• A minimum of 5 years in customer-facing engineering roles centered on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level position.

• Proficient in English and German languages at an advanced level.

• Hands-on experience with operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.

• Extensive background in designing and implementing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is advantageous.

• VMCE certification is mandatory (may be obtained post-hire within an agreed timeframe).

• Preferred industry certifications include AWS Solutions Architect (Associate/Professional) and Microsoft Azure Administrator or Solutions Architect Expert.

• Demonstrated ability to convert business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging executive stakeholders (CISO/CIO) with the ability to consolidate technical, business, and risk indicators into clear recommendations.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

• Applicants must be permanently based in Poland; those located outside Poland may not be considered.

🏝️ Benefits

• 26 paid vacation days per year, plus 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave, including maternity and paternity leave.

• Comprehensive family medical plan covering dental, rehabilitation, and vaccinations.

• Life, critical illness, and disability insurance provided.

• Employer pension contributions via PPK.

• Monthly Edenred allowance of 450 PLN for meals.

• Fully covered MultiSport card by Veeam, granting access to sports facilities across the country.

• Up to 12 complimentary therapy sessions each year, in addition to legal and financial consultation.

• Opportunities for professional development through on-demand resources (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.