Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the key technical authority on the Cyera Platform

• Build trusted relationships with clients ranging from practitioners to executives

• Promote customer adoption through effective onboarding and training initiatives

• Comprehend customer needs, challenges, and desired business results

• Create and present tailored use cases using a consultative method

• Foster ongoing platform adoption, customer involvement, growth, and return on investment

• Identify and address obstacles to customer success in partnership with colleagues

• Represent customer feedback and shape Cyera’s roadmap and product development

• Utilize self-paced training materials to enhance customer education

• Diagnose and resolve technical issues impacting customers

• Track and report on customer health and usage metrics

• Formulate joint success plans with clients

• Document and disseminate best practices both internally and externally

• Guide team members and support their career advancement

• Engage in the recruitment and onboarding of new team members

• Conduct Quarterly Business Reviews with clients

⛳️ Requirements

• Associate degree or equivalent experience is necessary

• Bachelor’s degree in Computer Science or a related field is advantageous

• 12 years of experience demonstrating strong project management capabilities

• Self-motivated individual who excels in a dynamic, fast-paced startup environment

• Results-driven mindset with a proven history of generating revenue growth, ensuring customer satisfaction, enhancing feature adoption, and maximizing customer retention

• Previous experience working with Development teams

• Proficient in SQL, scripting languages (such as Python or equivalent), and hands-on experience with cloud environments

• 3+ years of direct experience with data technologies and cloud solutions, including databases, cloud infrastructure, and basic administration

• Familiarity with cloud networking, data and compute assets, IAM, and permissions

• Experience with programming or scripting languages, along with knowledge of APIs and web services

• Proven expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience is preferred

• Previous experience in a software company in a technical customer-facing position

• Demonstrated success in managing customer relationships, covering onboarding, renewal, and expansion

• Exceptional interpersonal and customer relationship skills

• Strong verbal and written communication abilities

• Skilled in leading executive meetings and technical workshops

• Capability to work independently on complex problems and tasks with limited documentation

• Willingness to travel 25–50% annually

🏝️ Benefits

• Flexibility to work remotely

• Reimbursement for office setup expenses

• Unlimited paid time off (PTO)

• Paid holidays and sick leave

• Health, vision, and dental insurance

• Life insurance and short and long-term disability coverage

• Potential for merit increases based on individual or company performance, duration in role, and other discretionary factors