Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical authority on the Cyera Platform

• Build trustworthy relationships with customers ranging from practitioners to executives

• Promote customer engagement through onboarding and training sessions

• Grasp customer needs, challenges, and expected outcomes

• Create and present tailored use cases utilizing a consultative methodology

• Foster ongoing platform engagement, customer value, return on investment, and growth

• Identify and address customer obstacles in partnership with colleagues

• Champion customer feedback and impact the product development roadmap

• Leverage self-guided training tools to enhance customer learning

• Diagnose and resolve technical challenges impacting customers

• Track and report on customer health and usage metrics

• Formulate collaborative success plans with customers

• Record and disseminate best practices both internally and externally

• Guide team members and contribute to their professional growth

• Engage in the recruitment and onboarding of new team members

• Facilitate Quarterly Business Reviews to assess progress and highlight areas for improvement

• Travel 25–50% of the time annually to interact directly with clients

⛳️ Requirements

• Associate's degree or equivalent experience is mandatory

• 12 years of experience in robust project management skills, allowing effective planning, organization, and execution of multiple projects simultaneously

• Over 3 years of hands-on experience with data and cloud technologies, including databases and cloud infrastructure, along with basic administration

• Previous experience collaborating with Development teams

• Proficient in SQL, scripting languages (e.g., Python or similar), and practical experience with cloud environments

• Familiarity with programming or scripting languages, as well as APIs and web services

• Proven expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience is preferred

• Prior experience in a technical customer-facing role within a software company

• Established history of managing customer relationships, including onboarding, renewals, and expansions

• Excellent customer relations, interpersonal, verbal, written, executive meeting, and technical workshop skills

• Capability to work independently and tackle complex, unclear challenges

• Self-motivated individual who flourishes in a fast-paced, uncertain, and deadline-driven startup environment

• Results-oriented approach with a successful track record in driving revenue growth, customer satisfaction, feature uptake, and retention

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup

• Unlimited paid time off (PTO)

• Paid holidays and sick leave

• Comprehensive health, vision, and dental insurance

• Life insurance and short and long-term disability coverage

• Potential for merit-based increases depending on individual or company performance, duration in role, and other discretionary factors