Customer Success Coordinator – Adoption

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collaborate with Customer Success Managers to enhance customer adoption efforts and success strategies.

• Acquire in-depth knowledge of the Allego platform and assist customers in configuring features for enablement projects.

• Handle customer and CSM execution requests through a structured intake process.

• Prioritize tasks effectively to ensure accurate and efficient delivery of work.

• Facilitate customer-facing configuration sessions, office hours, and training on the platform.

• Collaborate with Allego Support and internal teams for technical troubleshooting and escalations.

• Execute scoped Success Acceleration Services engagements.

• Provide hands-on configuration and support for specified customer initiatives.

• Manage a portfolio of Digital customers and offer reactive assistance for the adoption of new features and use cases.

• Keep precise records of customer activities, requests, and outcomes in Salesforce and ChurnZero.

⛳️ Requirements

• 1–2+ years of relevant experience in customer service, customer success, or account management is preferred.

• Strong technical aptitude and eagerness to become proficient in a SaaS platform.

• Ability to swiftly grasp new products, workflows, and customer use cases.

• Excellent organizational and project management capabilities.

• Capacity to manage multiple CSM and customer requests and priorities concurrently.

• High level of accountability, responsiveness, and follow-through with customers.

• Exceptional attention to detail and dedication to delivering high-quality work.

• Proficient in English with outstanding written and verbal communication skills.

• Experience with Google Workspace, Slack, Salesforce, and ChurnZero is advantageous.

🏝️ Benefits

• Paid in local currency.

• Employer of Record oversees payroll, taxes, benefits, and compliance.

• Secure payment processing.

• Access to benefits packages, including health benefits.

• Fully remote work arrangement.