Customer Success Consultant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist new clients during the onboarding process to ensure a seamless setup experience.

• Assess merchant requirements and suggest the appropriate Fygaro solutions.

• Promote product usage across payments, links, shops, and vPOS.

• Actively seek out opportunities to enhance customer performance and retention.

• Address customer inquiries through video calls, chat, email, and WhatsApp.

• Work in collaboration with Sales, Tech, and Product teams to troubleshoot issues and streamline workflows.

⛳️ Requirements

• 1–3 years of experience in Customer Success, Support, or Consulting.

• Experience in SaaS or fintech is advantageous.

• Excellent communication skills that are clear, friendly, and solution-focused.

• Capability to simplify technical concepts for better understanding.

• Highly organized, with the ability to manage multiple clients effectively.

• Proactive attitude — you take initiative to prevent issues rather than waiting for them to arise.

• Proficiency in both Spanish and English is essential.

• Familiarity with payments, eCommerce, or POS systems is a plus.

• Knowledge of tools such as CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot) is advantageous.

• Experience working with small and medium-sized businesses (SMBs) or entrepreneurs is a plus.

🏝️ Benefits

• Opportunity to work remotely.

• High level of ownership and impact from the very first day.

• Engage in a collaborative, fast-paced, and entrepreneurial work environment.

• Chance to work with a rapidly growing fintech company operating in over 35 markets.

• Opportunity to contribute to the future of digital payments in emerging markets.