Customer Success Coach – E-commerce Coach

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead onboarding sessions for new clients, guiding them through the client’s platform and program framework.

• Facilitate live coaching, group workshops, and Q&A sessions to assist customers in grasping dropshipping basics, product research, marketing tactics, and store enhancement.

• Break down technical and e-commerce concepts into straightforward steps suitable for beginners.

• Monitor customer progress and pinpoint opportunities for intervention or additional assistance.

• Foster robust customer relationships to enhance engagement, retention, and overall success.

• Collaborate with internal teams to relay customer feedback and refine training materials.

• Ensure customers adhere to best practices in store setup, advertising execution, and scaling strategies.

• Promote community engagement and facilitate interactions within coaching groups.

⛳️ Requirements

• Demonstrated experience in facilitation, training, coaching, or customer success roles.

• Strong presentation and public speaking abilities.

• Excellent verbal and written communication skills in English.

• Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly desirable.

• Strong capability to create accountability and motivate action during live sessions.

• High degree of integrity and precision in CRM documentation and process tracking.

• Proficient in navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly.

• Exceptional organizational and follow-up skills.

🏝️ Benefits

• Outstanding service to our clients.

• Supportive and positive work environment.

• Culture driven by performance.