Customer Success

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee a portfolio of clients that encompasses dealerships and automotive groups

• Data intelligence: track and implement preventive measures with success plans to reduce churn

• Upsell: proactively and consultatively recognize and finalize upsell opportunities

• Operational excellence: uphold discipline and contribute to enhancements in our tools and processes

• Prepare comprehensive briefings for the production team based on client requests collected during alignment meetings

• Monitor Alpes solutions and the results obtained to uncover improvement opportunities and ensure the effective functioning of these products/services

• Manage and review internal deliverables to guarantee project completion on schedule and in line with expected outcomes

• Generate monthly reports analyzing metrics and data available in the Alpes platform for client reporting

• Conduct daily calls and meetings (both internal and external) to discuss market best practices, identify client improvement areas, and propose new solutions

• Analyze and quantify lead data

• Analyze and handle integration data

• Evaluate website quality

• Configure and modify integration rules in the internal system (leads, emails, CRMs, etc.)

• Keep the team and senior management updated on activities, particularly concerning more complex or significant decision-making

• Serve as the primary contact for clients, connecting their needs with solutions offered by the internal team

• Identify client needs for products and services that could enhance their results, informing both the clients and the company's upsell/commercial team

• Perform additional duties related to the role as requested by immediate leadership

⛳️ Requirements

• Minimum of 1 year of experience in Customer Success, Sales, and Account Management

• Communicative, proactive, and consultative profile

• Strong negotiation abilities

• Results-driven

• Capability to transition between discussions and technical execution in marketing, website, and systems development

• Excellent writing, reading, and text interpretation skills

• Intermediate understanding of Digital Marketing

• Intermediate skills in Microsoft Office

• Intermediate proficiency in Google Drive

• Technical English proficiency

• Familiarity with Artificial Intelligence tools that enhance daily productivity

• Analytical mindset for Google Ads and social media to facilitate constructive, consultative discussions with clients

• Experience with the Movidesk task management system

🏝️ Benefits

• Meal allowance on Caju card

• Health and dental plan – Unimed

• Life insurance

• Private pension plan

• Access to a training platform (Alura)

• Home office allowance

• Discounts on undergraduate and postgraduate courses

• Day off

• Discounts on group products and partner companies