Customer Success Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Extract and assess performance data to uncover trends and opportunities while crafting tailored client reports.

• Establish and enhance SMS, email, and onsite marketing initiatives using the Wunderkind platform.

• Oversee client campaigns from inception to launch, managing timelines, dependencies, follow-ups, and ensuring quality assurance.

• Collaborate with Design, Engineering, Professional Services, and Analytics teams for timely project execution.

• Develop data-driven presentations and reports that elucidate performance metrics and bolster client strategy.

• Provide support for a large number of smaller accounts through a scaled service model.

• Manage client inquiries comprehensively: assess, execute, follow up, and ensure closure.

• Track platform performance and client KPIs, identifying potential risks and opportunities.

• Keep precise documentation, trackers, and client records updated.

• Evaluate new features, engage in pilot programs, offer feedback to the Product team, and enhance inefficient processes.

⛳️ Requirements

• 0–1 year of experience or a prior internship in Marketing, Client Services, or a related discipline.

• Experience in eCommerce, email/SMS marketing, or website analytics (such as Google Analytics, Looker) is desirable but not mandatory.

• Familiarity with marketing or analytics platforms is advantageous.

• A Bachelor's degree is preferred.

• Capability to analyze performance data and articulate insights, limitations, and recommendations effectively.

• Proficiency in responsibly utilizing AI tools for reporting, drafting, summarizing, and analysis, including validating outputs against source data.

• Excellent written and verbal communication abilities.

• Skill in prioritizing tasks across both strategic and scaled initiatives.

• Attention to detail and precision in campaign execution and reporting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Collaborative and inclusive company culture.