Customer Success Associate

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee onboarding projects from start to finish, ensuring that the status of each site is up-to-date and transparent.

• Collaborate with site contacts, operations leaders, and energy advocates on curtailment strategies, documentation, and installation processes.

• Facilitate transitions between Sales, Field Engineering, Market Operations, and Dispatch Operations.

• Assist customers during dispatch events and follow up on any site performance issues.

• Recognize onboarding obstacles and enhance handoffs, templates, and tracking systems.

• Transition new customer sites from signed contract to active operation, including data gathering, registrations, hardware setup, and testing.

• Act as the primary customer liaison during the onboarding phase.

• Provide ongoing support to customers throughout their relationship with Voltus, including during dispatch events, registrations, and seasonal updates.

• Assist a regional sales team consisting of approximately four Sales Directors and potentially more than one market.

• Achieve site activation in under 100 days.

⛳️ Requirements

• A minimum of 2 years in a customer-facing position such as customer success, onboarding or implementation, account management, or project management.

• Proven history of managing complex projects involving multiple components and stakeholders while keeping everything organized and up-to-date.

• Comfortable representing the company to customers and establishing expectations.

• Demonstrated persistence and diplomacy in coordinating efforts across teams without direct authority.

• A proactive approach to improving processes.

• A sincere interest in the energy transition.

• Proficient in Salesforce or a comparable CRM.

• Familiarity with Google Workspace and Excel.

• Must have authorization to work from a home location in the US or Canada.

• Voltus does not provide visa sponsorship or transfers for new hires.

🏝️ Benefits

• Annual bonus of 10% paid out each year.

• Equity options available.

• Flexible leave policy for full-time employees.

• Parental leave offered.

• Comprehensive benefits package that promotes health, wellness, and financial security.

• Fully remote work environment.