Customer Success Associate

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Assist the Customer Success Manager with daily operations to guarantee client satisfaction and retention.

• Organize follow-up tasks and track client progress.

• Produce daily reports.

• Keep abreast of customer needs and requirements.

• Communicate with clients and office staff through texts, emails, and phone calls.

• Resolve client inquiries within strict deadlines.

• Prepare slide decks, documents, and spreadsheets as required.

• Acquire knowledge of new software for auditing and analytical tasks.

• Retrieve information from clients' databases.

• Develop management reports.

• Work additional hours as necessary.

• Complete assigned tasks within established deadlines.

⛳️ Requirements

• Exceptional communication skills in both spoken and written English.

• Previous experience in client communication, whether local or international.

• Basic computer proficiency.

• Familiarity with Skype, Zoom, and Google Docs/Spreadsheets applications.

• Experience in handling complaints.

• Prior background in customer service or a related field.

• Ability to work 8 hours per day during designated night shifts aligned with US clients.

• Dedication to completing tasks within deadlines.

• Full-time availability.

• Must be a permanent resident of Sri Lanka or hold a valid work permit to work in Sri Lanka.

• Personal computer capable of managing work responsibilities.

• Willingness to install and utilize tools such as Zoom, Skype, and Slack.

• A quiet, dedicated workspace for an 8-hour shift.

• Reliable, high-speed internet connection.

• Secondary internet source available for power outages.

• Acceptance of the proposed gross salary of 90,000 LKR per month during a six-month probation period.

🏝️ Benefits

• Work from the comfort of your own home.

• EPF/ETF enrollment in accordance with Sri Lankan labor laws.

• Increment upon probation confirmation after six months (conditions apply).

• Paid leave.

• Access to selected professional training and certification programs.

• Annual rewards based on performance and role (conditions apply).

• Exposure to international clients.

• Opportunities for growth and knowledge in the marketing field.