Customer Success Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serves as the product Subject Matter Expert (SME), providing assistance to customers with their product inquiries and technical needs, including writing scripts, troubleshooting, training, and addressing other technical requests.

• Collaborates with product and engineering teams to ensure that our customers and partners maximize the benefits of our products.

• Translates the team's technical expertise into articles and guides for customers, enabling scalable customer support.

⛳️ Requirements

• Over 5 years of experience in Security Operations or Engineering, specifically with SIEM, SOAR, SOC, and/or XDR/EDR environments.

• Knowledge of cloud technologies and providers (such as GCP, AWS, Azure) along with relevant use-cases.

• Strong grasp of enterprise security and IT products, systems, and processes.

• Proficient in scripting languages such as Python and/or JavaScript.

• Capable of thriving in a fast-paced, matrixed environment while managing multiple tasks under pressure.

• Competent in collaborating with and influencing cross-functional teams.

• Excellent communication skills with the ability to build and maintain strong relationships with customers.

• Proven experience in customer-facing roles is essential.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities