Customer Success Application Engineer – Japan

This is a fully remote position, open to applicants in Japan.

📋 Description

• Validate customer requirements for proof of concept and production implementations of Litmus products.

• Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments.

• Lead assigned technical implementation activities and ensure that contracted technical responsibilities are successfully delivered.

• Develop innovative solution approaches that assist customers in maximizing the value derived from Litmus products.

• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.

• Provide Level 2 technical support to the Litmus Service Desk, which includes troubleshooting, root-cause analysis, and resolving customer issues.

• Participate in an on-call rotation for customers needing 24x7 support coverage.

• Assist Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and ensuring smooth transitions from pre-sales to implementation.

• Offer field feedback to Product Management and Development regarding customer requirements, market gaps, bugs, and opportunities for product enhancements.

• Support webinars, customer meetings, partner enablement, discussions with value-added resellers, and activities related to customer user groups as needed.

⛳️ Requirements

• Hands-on experience in implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions within a manufacturing setting.

• Strong technical comprehension of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.

• Experience in product configuration, technical troubleshooting, and engaging in customer-facing implementation or support activities.

• Familiarity with scripting or coding languages such as Python, JavaScript, or similar.

• Knowledge of containerized and cloud/hybrid infrastructure technologies, including Docker, Kubernetes, Azure, AWS, or GCP.

• Excellent communication skills, with the capability to collaborate directly with customers, internal technical teams, sales teams, and partners.

• Self-motivated individual with the ability to work independently as well as collaboratively in a fast-paced and evolving environment.

🏝️ Benefits

• Health insurance.

• Remote work options.