Customer Success Application Engineer – EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Validate customer needs for proof of concept and production implementations of Litmus products.

• Configure Litmus products during proof of concepts, customer pilot programs, and production deployments.

• Lead designated technical implementation tasks and ensure that contracted technical obligations are fulfilled successfully.

• Develop innovative solution strategies that enable customers to maximize the benefits from Litmus products.

• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.

• Provide Level 2 technical support to the Litmus Service Desk, which includes troubleshooting, root-cause analysis, and resolving customer issues.

• Participate in the on-call rotation for customers needing 24x7 support coverage.

• Assist Sales Engineers and Account Managers with technical architecture evaluations, proposal contributions, RFI/RFP responses, demonstrations, and seamless transitions from pre-sales to implementation.

• Offer field insights to Product Management and Development regarding customer requirements, market deficiencies, bugs, and opportunities for product enhancement.

• Support webinars, customer meetings, partner enablement, discussions with value-added resellers, and customer user group activities as needed.

⛳️ Requirements

• Hands-on experience in implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions within a manufacturing setting.

• Strong technical comprehension of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.

• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support functions.

• Proficient knowledge of scripting or coding in languages such as Python, JavaScript, or similar.

• Familiarity with containerized and cloud/hybrid infrastructure technologies like Docker, Kubernetes, Azure, AWS, or GCP.

• Excellent communication abilities, with the capacity to engage directly with customers, internal technical teams, sales teams, and partners.

• Self-motivated individual capable of working independently as well as collaboratively in a dynamic, fast-paced environment.

🏝️ Benefits

• 24x7 support coverage.

• Access to real-time data.

• Flexible work environment.

• Collaborative team culture.

• Professional growth opportunities.