Customer Success Agent – Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the operations of FMC’s Call Center

• Deliver outstanding service to clients by addressing inquiries and resolving concerns

• Handle incoming calls and initiate outgoing calls

• Address customer requests within established timeframes

• Offer knowledgeable assistance by accessing loan information

• Follow schedules, manage multiple tasks, meet deadlines, and provide both verbal and written responses

• Clarify policies and procedures to customers and identify solutions to their inquiries

• Foster positive relationships with customers, ensuring they feel secure and valued

• Maintain consistent and punctual attendance

• Adhere to company policies and procedures

• Perform additional related duties as assigned

⛳️ Requirements

• Must reside in Jacksonville, FL

• High School Diploma or GED

• Preferred experience of 0-1 years in a related field

• No licensure or certification required

• Capable of handling both inbound and outbound calls

• Ability to respond to customer requests within time limits

• Proficient in retrieving loan information and providing accurate details promptly

• Skilled in adhering to schedules, multitasking, meeting deadlines, and delivering verbal and written communication

• Competent in explaining policies and procedures to customers and finding answers to their inquiries

• Ability to maintain confidentiality and ensure data security

• Commitment to regular and punctual attendance

• Capable of complying with company policies and procedures

🏝️ Benefits

• Equal opportunities for employment

• Reasonable accommodations for applicants and employees with disabilities