Customer Success Agent – Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist with the operations of FMC’s Call Center

• Deliver outstanding customer service and address client concerns

• Handle incoming calls and initiate outbound calls

• Address customer inquiries within established timeframes

• Offer information and expert support by retrieving loan details

• Provide precise verbal and written replies through phone, email, or letter

• Clarify policies and procedures to clients

• Identify constructive solutions to customer queries

• Cultivate positive relationships with clients

• Ensure consistent and timely attendance

• Adhere to company policies and guidelines

• Execute additional related tasks as assigned

⛳️ Requirements

• High School Diploma or GED

• Preferred 0-1 years of relevant work experience

• Must reside in Jacksonville, FL

• No licensure or certification required

• Capability to handle inbound and outbound calls

• Ability to address customer requests within specified timeframes

• Proficient in retrieving loan information and providing accurate details

• Skills in managing schedules, multitasking, and meeting deadlines

• Strong verbal and written communication abilities

• Competence in explaining policies and procedures to clients

• Ability to maintain confidentiality and uphold data security

• Consistent and punctual attendance

• Adherence to company policies and procedures

🏝️ Benefits

• Paid Time Off (PTO)

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan with company matching

• Life insurance

• Long-term disability options

• Short-term disability options

• Flexible Spending Account/Health Savings Account (FSA/HSA)

• Tuition reimbursement

• Additional voluntary benefits