Customer Success Agent – Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the operations of FMC’s Call Center.

• Handle incoming calls and initiate outbound calls.

• Address customer inquiries promptly and provide outstanding service.

• Retrieve loan details and offer customers precise information and expert support.

• Clarify policies and procedures for customers.

• Discover smooth and effective solutions to customer questions.

• Foster positive relationships with customers, ensuring they feel secure and well-cared-for.

• Execute other related responsibilities as delegated.

⛳️ Requirements

• Must reside in Jacksonville, FL.

• High School Diploma or GED is required.

• 0-1 years of relevant work experience is preferred.

• No licensure or certification is necessary.

• Capability to multitask and thrive in a fast-paced environment.

• Excellent verbal and written communication abilities.

• Strong commitment to maintaining confidentiality and data security.

• Ability to follow schedules, meet deadlines, and provide both verbal and written responses to customers.

• Consistent and punctual attendance is essential.

• Compliance with company policies and procedures is required.

🏝️ Benefits

• Competitive salary.

• Opportunities for career advancement.

• Comprehensive health benefits.

• Supportive work environment.