This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for RoadRunner customers

• Foster customer retention, loyalty, and explore growth opportunities

• Ensure customer satisfaction and address areas of concern

• Handle multiple projects at once

• Serve as a liaison between customers and internal operational teams

• Monitor and resolve customer health issues across various support areas

• Collaborate with internal partners to develop strategies and intervention plans

• Stabilize and salvage at-risk client businesses

• Drive customer expansion and margin improvement initiatives, including SWAP, diversion, optimization, and new ventures

• Coordinate strategy quotes/estimates, customer approvals, resource allocation, timelines, milestones, progress tracking, and issue resolution

• Conduct customer retention risk assessments and manage off-boarding processes

• Report to the Customer Success Manager while interacting with customers, Operations, Finance, Customer Success Representatives, and Sales

⛳️ Requirements

• Candidates must have authorization to work for any employer in the U.S.

• Employment visa sponsorship is not provided.

• 2-3 years of experience in a corporate customer service environment

• Capability to learn new software and systems

• Strong passion for achieving business results and quality, with a focus on accountability, metrics, and ownership

• Strategic thinker with the ability to understand tactical details

• Excellent verbal and written communication abilities

• Proficient in managing multiple projects, multitasking, and prioritizing conflicting assignments with minimal oversight

• Skilled in organizing and managing multiple priorities while adapting to evolving business needs

• Strong analytical and problem-solving capabilities

• Bachelor's Degree or 3+ years of experience in a Customer Success B2B role

🏝️ Benefits

• 5% annual discretionary bonus

• Full-time non-exempt employment

• 0% travel requirement

• Equal opportunity employer with reasonable accommodations for qualified individuals with disabilities