Customer Success Advocate

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Manage incoming sales and service inquiries; cold calling is not required.

• Provide insightful recommendations to ensure customers derive maximum value from their contact lens purchases.

• Actively collaborate with managers and colleagues through one-on-one interactions, team meetings, and chats.

• Deliver outstanding customer service in a dynamic and fast-paced environment.

• Quickly identify and address customer concerns while making on-the-spot decisions.

• Uphold high performance standards, including revenue per call, quality, availability, and reliability.

• Embody the company’s values of being Big Hearted, Unconventional, Tenacious, and Better Together.

⛳️ Requirements

• Minimum of 2-3 years of customer service experience.

• Experience in inbound sales and contact center operations is a plus!

• A goal-oriented mindset, consistently aiming to exceed metrics and introduce our exceptional products to customers.

• A cheerful and approachable personality that enjoys engaging with customers in creative and meaningful ways.

• A reliable internet connection with a minimum of 20 mbps download and 10 mbps upload speeds, or higher.

• Proficient computer skills with the ability to type at least 40 words per minute.

• A private and dedicated workspace that is free from interruptions or distractions to ensure confidentiality.

• A positive, motivated, and solution-focused attitude.

• Must have permanent residency in approved states: North Carolina, Texas, Florida, and Utah.

• Mandatory 100% attendance during the 4-week training period.

• Availability for afternoon/evening shifts along with one required weekend shift each week.

🏝️ Benefits

• Monthly performance bonuses for qualifying individuals.

• Ownership of your professional development with guidance from leaders committed to nurturing growth.

• Bi-annual performance evaluations.

• A safe, respectful, and inclusive workplace.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Significant discounts on contact lenses, glasses lenses, and frames.

• Tuition reimbursement for eligible courses.

• Bonus potential of up to $6 per hour.