Customer Success Advisor, AEC

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Develop robust customer relationships through proactive outreach and engagement, ensuring alignment between product capabilities and customer goals.

• Create and implement advanced onboarding and adoption strategies to enhance customer value and optimize product usage.

• Identify and connect with at-risk accounts by utilizing strong discovery and consultative skills to mitigate risk and guide them back to success.

• Collaborate across departments with Sales, Channel Partners, Support, and Services to achieve customer milestones.

• Provide a high-quality experience that enhances customer satisfaction and fosters loyalty.

• Identify and capitalize on opportunities to broaden customer relationships through value discovery and strategic dialogues.

⛳️ Requirements

• 4–7 years of experience in Customer Success, Account Management, or a similar customer-facing position.

• Demonstrated ability to work independently while generating measurable results.

• Experience in navigating complex, cross-functional collaborations with both internal and external stakeholders.

• Proficient in Salesforce or comparable CRM systems.

• Knowledge of SaaS, cloud-based software, or subscription business models.

• Familiarity with Autodesk customer sectors (AEC, MFG, M&E).

🏝️ Benefits

• Health and financial benefits.

• Paid time off.

• Everyday wellness initiatives.