Customer Success Account Manager – North America, SMB

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take charge of and execute negotiation strategies that ensure mutual benefits for a substantial number of renewals, enhancing contract value while safeguarding and strengthening customer trust.

• Contribute to account growth by being an integral part of the account team, assisting in identifying additional opportunities during contract renewals.

• Keep a current forecast of your territory and communicate any potential renewal risks to internal stakeholders to formulate resolution strategies.

• Collaborate with internal teams such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to devise strategies for upcoming renewals.

• Address diverse challenges where data analysis necessitates the evaluation of identifiable factors.

• Adhere to and promote best practices for all internal processes, including Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes, and Forecasting.

• Meet financial and strategic targets for revenue, bookings, and billings.

• Assess your portfolio to prioritize efforts that yield the most favorable outcomes.

• Utilize customer data and behavior to evaluate the health of each renewal.

⛳️ Requirements

• A minimum of 2 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success within SaaS products.

• Proven experience in quota-carrying roles with a successful track record of achieving key performance indicators.

• Familiarity with deal negotiation cycles and a demonstrated history of successful outcomes.

• BA/BS degree or equivalent professional experience.

• Strong contract negotiation abilities with a history of driving contracts to timely completion.

• Experience in fostering adoption across organizations and acting as a change agent for customers.

• Capability to demonstrate a strategic approach that facilitates persuasive value discussions with customers at the executive level.

• Adaptability to respond to potential rapid changes in priorities.

• High urgency, organization, and prioritization skills.

• Proficiency in Salesforce.

• Exceptional written and verbal communication skills.

• Ability to convey value effectively through customer interactions.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Remote work options