Customer Success Account Manager – EHR

This is a fully remote position, open to applicants in Texas.

📋 Description

• Overseeing all facets of the technology relationship with clients

• Building, nurturing, and sustaining relationships within the territory

• Facilitating coordination and collaboration among various business units

• Offering daily support, which includes assistance after go-live, training, and workflow optimization

• Helping clients achieve prompt resolution of issues

⛳️ Requirements

• A minimum of 7 years of pertinent experience

• Bachelor's degree or equivalent experience in the implementation, installation, and troubleshooting of electronic systems

• At least 4 years of specialized experience with iKnowMed

• Knowledge and hands-on experience with EHR applications, ideally with iKnowMed G2

• Understanding and experience in healthcare operations, clinical, and/or financial systems (such as Practice Management Systems, EHR, and Pharmacy Management Systems)

• Strong leadership skills with the capability to handle multiple priorities under tight deadlines

• Familiarity with the daily operations of oncology practices

🏝️ Benefits

• Competitive compensation package

• Annual bonus or long-term incentive opportunities