Customer Success Account Manager – CSAM

This is a fully remote position, open to applicants in Canada.

📋 Description

• You will serve as the main point of contact for our clients, ensuring a seamless onboarding process, promoting adoption, and assisting them in realizing ongoing value.

• Support new publisher partners through a well-organized onboarding journey.

• Offer customized training and documentation to ensure clients are set up for success from the very beginning.

• Oversee a portfolio of global publisher partnerships at the enterprise level, acting as a trusted advisor and strategic consultant.

• Manage daily communications with assigned accounts and proactively monitor customer health.

• Maintain close oversight of your partners' performance data to highlight insights, identify risks, and drive necessary actions.

• Conduct regular check-ins and Quarterly Business Reviews (QBRs) that clearly illustrate value and progress.

• Actively seek opportunities to enhance publisher relationships, increase revenue, and bolster Assertive Yield’s customer partnerships.

• Propel Assertive Yield initiatives through a consultative, solutions-focused methodology.

• Collaborate with the Sales team on upsell opportunities and ensure timely and successful renewals.

• Represent the voice of the customer internally, bringing to light trends and important feedback.

• Work closely with the Product team to guide the roadmap and develop solutions that provide enduring value to our publisher partners.

⛳️ Requirements

• A minimum of 2 years in a customer success or account management position (experience in digital media and SaaS is preferred).

• Strong knowledge of the programmatic advertising ecosystem, especially from a publisher's viewpoint.

• Solid business acumen with the ability to craft and communicate long-term strategic visions for partners.

• A proven history of establishing relationships and managing significant partnerships.

• Demonstrated achievements in business development and spotting new growth opportunities.

• Proficiency in Google Ad Manager, focusing on performance monitoring and detailed report generation.

• Intermediate Excel skills (comfortable with VLOOKUPs, pivot tables, and data manipulation).

• Exceptional written and verbal communication skills in English, with a keen attention to detail.

🏝️ Benefits

• Fully Remote

• Flexible Hours

• Career Growth

• Customer Relationships

• High-Impact Role in a Growing Company