Customer Success, Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of qualified inbound leads and independently manage the sales process.

• Deliver professional online software demonstrations customized to meet prospects' requirements.

• Assist new clients throughout the entire onboarding journey and configure the system accordingly.

• Act as the primary point of contact for current customers, ensuring they derive maximum value from the software.

• Provide support to the customer service team for daily inquiries and technical assistance.

• Develop onboarding and customer retention strategies and report directly to company management.

⛳️ Requirements

• Extensive experience in automotive retail or a comprehensive understanding of vehicles, vehicle sales, and associated data structures.

• A strong commitment to customer satisfaction, exceptional empathy, and the patience necessary for effective onboarding, customer success management, and technical support.

• Quick adaptability to complex digital tools, comprehension of logical system architectures, and the ability to effectively communicate these concepts to users.

• Highly organized and resourceful — able to work independently and systematically, whether in an office environment or remotely.

• In-depth subject matter expertise and proficient business-level German language skills (both spoken and written) to engage with car dealerships on equal terms.

• Proficiency in English is a significant advantage.

🏝️ Benefits

• Complete flexibility: Work from our Munich office or entirely remotely — wherever you feel most productive.

• High degree of autonomy: You will take responsibility for sales independently, enjoying short decision-making processes, no micromanagement, and direct communication with management.

• Future-proof product: Become part of an established, modern SaaS solution in an industry that is embracing digital transformation.