Customer Success Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Strategic oversight of our accounts aimed at fostering and nurturing enduring customer relationships.

• Crafting customized success plans to guarantee product usage, customer contentment, and lasting business results.

• Providing guidance to our clients on enhancing their business processes and effectively utilizing Impower.

• Recognizing growth opportunities and working closely with Sales to explore upselling and cross-selling possibilities.

• Proactively identifying risks, managing escalations, and devising suitable strategies to mitigate churn.

• Collaborating closely with Product and Engineering teams to methodically integrate customer feedback into the product development roadmap.

• Performing regular business evaluations and advising on new product features and their successful implementation for the client.

⛳️ Requirements

• Multiple years of experience in Customer Success, Account Management, or a similar consultative B2B position.

• Expertise in strategic customer management, preferably within a SaaS or ERP context.

• Background in the real estate or property management sector.

• Excellent consulting and communication abilities, with a talent for building lasting relationships with decision-makers.

• Comprehension of intricate business processes and a passion for assisting customers through their digital transformation.

• Methodical working style, high personal accountability, and a strong focus on solutions.

• Native-level proficiency in German and very good English language skills.

🏝️ Benefits

• Modern equipment (Mac or Windows – your choice).

• Close collaboration with Product, Engineering, Customer Success, and Sales teams.

• Significant autonomy and the chance to actively influence customer strategies.

• Responsibility for the long-term growth of our key clients.

• Direct influence on customer satisfaction, product adoption, and overall company success.