Customer Success Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Managing a portfolio of accounts and renewals within a designated territory

• Promoting customer engagement and facilitating further digital transformation

• Crafting and implementing effective strategies for customer success and value

• Negotiating advantageous renewal agreements

• Providing valuable insights to enhance future results

• Conducting regular business evaluations with clients

• Working collaboratively with internal teams to formulate growth and risk mitigation plans

• Prioritizing efforts to achieve favorable outcomes for both the customer and DocuSign

⛳️ Requirements

• Over 5 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, preferably within SaaS environments

• Proven ability to drive contracts to completion in a timely manner, with strong negotiation skills

• Experience in quota-carrying positions with a demonstrated history of achieving key performance metrics

• Familiarity with deal negotiation processes and a successful track record of navigating both internally and with clients in a trusted advisor role

• Bachelor's degree or equivalent professional experience

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options