Customer Success Account Manager – APAC/EMEA

This is a fully remote position, open to applicants in India.

📋 Description

• Develop a thorough understanding of Adobe's Creativity & Productivity product offerings and promote discussions aimed at providing value to customers.

• Cultivate value-driven relationships with both new and existing SMB clients in North America.

• Enhance Up-sell & Cross-sell opportunities by pinpointing accounts with the greatest likelihood of purchase and reaching out via phone and email.

• Process Marketing Qualified Leads (MQLs) adhering to a defined SLA to boost revenue.

• Investigate customer contracts and purchasing histories to uncover potential expansion opportunities.

• Oversee the opportunity pipeline, delivering precise and timely updates to management.

• Collaborate with Solution Specialists to augment the presence of Adobe Solution streams.

• Work with supporting functional teams to address issues related to Creative Cloud Subscriptions.

⛳️ Requirements

• A minimum of 3 years of experience in a comparable role, with a preference for those with experience in selling SAAS solutions.

• Outstanding communication abilities, both verbal and written.

• A strong affinity for technology and the capability to lead value-driven customer discussions.

• Proven ability to learn quickly and a keen attention to detail.

• Excellent organizational, follow-through, and documentation skills.

• Experience in international sales.

🏝️ Benefits

• Extensive benefits packages.

• Health insurance coverage.

• Flexible working hours.