Customer Solutions Specialist, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer experiences by engaging in a natural conversational manner

• Inform customers about all IGS products and services, leading to increased sales and customer retention

• Utilize systems, procedures, and other resources to deliver accurate and prompt resolutions to customer questions

• Achieve and surpass performance metrics, customer satisfaction levels, sales targets, and service level objectives

• Follow up as necessary on customer inquiries to ensure resolutions meet both customer satisfaction and internal expectations

• Conduct proactive consultative analyses to identify and seize opportunities for up-selling and cross-selling

• Exhibit a thorough understanding of existing marketing programs and offerings; communicate effectively to aid customers in making informed decisions

• Meet all customer experience and sales standards established for the department by adhering to departmental goals, policies, and procedures

• Perform additional tasks and responsibilities as assigned

⛳️ Requirements

• High school diploma or equivalent qualification

• Proficiency in both English and Spanish is required

• Preferred 2 years of experience in a customer-facing role

• Strong interpersonal, verbal, and written communication skills, with a results-driven mindset

• Exceptional customer service and conversational abilities

• Capability to identify and address customer objections effectively

• Ability to multitask efficiently and adhere to a predetermined weekly schedule

• Genuine enthusiasm for personal growth and learning, openness to feedback, and a positive contribution to a collaborative team environment

• Basic familiarity with Windows, MS Office Suite, and Internet Explorer

🏝️ Benefits

• Comprehensive medical coverage, including free telehealth services

• Dental, vision, and employer contributions to health savings accounts

• Extensive support through Headspace and complimentary mental healthcare visits for you and your dependents

• Wide-ranging assistance with Maven, including paid family and caregiver leave, as well as fertility, adoption, and surrogacy services

• Strong financial security through a 401(k) plan with company matching and access to financial wellbeing resources

• Paid time off, tuition reimbursement, paid leaves, an employee hardship fund, and a variety of additional perks