Customer Solutions Engineer – Payments

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the payments subject matter expert for Zuora throughout the entire sales process.

• Collaborate with Account Executives to discover and cultivate opportunities within current and potential enterprise clients.

• Facilitate discovery sessions that concentrate on payment architecture, gateway strategies, authorization performance, global expansion, and operational efficiency.

• Create solution architectures that enable flexible payment ecosystems integrating various payment providers, gateways, processors, and methods.

• Provide engaging technical presentations, demonstrations, workshops, and architecture reviews tailored for executive, business, and technical audiences.

• Offer guidance to customers on best practices regarding payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.

• Work in partnership with Product Management, Product Marketing, Partnerships, and Engineering to advocate for customer needs and impact future product features.

• Generate reusable solution assets, reference architectures, and technical enablement resources to disseminate payments expertise throughout the organization.

• Assist with strategic RFPs, proof-of-concept projects, and intricate enterprise evaluations.

⛳️ Requirements

• Over 5 years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture related to enterprise software.

• In-depth domain knowledge of enterprise payments acquired through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or similar payments technology firm.

• Strong grasp of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods on a global scale.

• Experience in designing and discussing intricate payment architectures for high-volume B2C / B2SMB enterprise clients.

• Understanding of payment optimization strategies, which encompass intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.

• Familiarity with REST APIs, webhooks, and contemporary integration methodologies.

• Exceptional presentation, communication, and customer-facing consulting abilities.

• Capacity to convert complex technical ideas into clear business value for executive stakeholders.

🏝️ Benefits

• Competitive salary, variable bonuses, performance-based incentives, and retirement plans.

• Comprehensive medical, dental, and vision coverage.

• Generous and flexible time off policies, including paid holidays, wellness days, and a company-wide year-end break.

• Paid parental leave (including fully paid leave for eligible ZEOs, in accordance with local policies).

• Learning and development stipend to encourage continuous growth.

• Opportunities for volunteering and community involvement, including charitable donation matching where applicable.

• Support and resources for mental wellbeing.