Customer Solutions Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Design and assist our clients in implementing technical solutions utilizing the Enode API, tailored to their engineering, product, and business requirements.

• Provide guidance to customers on technical product architecture and best practices for leveraging the Enode API, along with ongoing technical support (e.g., addressing technical inquiries, debugging customer implementations, and resolving or escalating issues).

• In addition to identifying and troubleshooting issues in customer implementations, you will proactively implement necessary fixes and enhancements directly within the Enode codebase.

• Serve as an advocate for new products, features, and company initiatives, informed by customer discussions and the product expertise you will cultivate in this role, to ensure that Enode's resources are allocated to high-impact areas.

• Lead and/or contribute to internal projects (e.g., developer portal experience, Integration Guides, customer analysis, etc.).

⛳️ Requirements

• Over 5 years of experience in customer engineering roles such as solutions sales engineering or as a user-oriented software engineer.

• A versatile individual who thrives on managing technical client relationships while also being capable of diving into the codebase to implement fixes and improvements.

• Proven experience in deploying complex software in critical infrastructure environments, mapping API software to existing enterprise stacks such as ERP, CRM, and similar systems.

• Experience collaborating with enterprise customers that have substantial IT departments and established work processes and governance mechanisms.

• A clear communicator with the ability to articulate complex technical issues at the appropriate level for different audiences.

• A flexible operator and team player who can excel in a dynamic environment and a flat organization where tasks frequently evolve to meet the company’s needs.

• Willingness to travel to customer locations regularly.

• Nice to have: Experience in a technical role within third-party API companies.

• Nice to have: Pre-sales experience, including support for RfP processes for enterprise clients.

🏝️ Benefits

• Opportunity to join and make an impact at an early-stage climate tech startup with global ambitions as we scale.

• A mission-driven, enjoyable, and supportive environment characterized by high drive and ambition.

• Competitive compensation, including an attractive employee option program - you’ll be part of our journey.

• Access to top-tier AI tools, as we believe that the potential of a small team has fundamentally shifted, and we want you to experience that.

• Remote-first work culture in Europe, with the option to work from our office in Oslo or receive a co-working pass on demand.

• Three annual off-site gatherings to connect with the team in exciting and enjoyable locations.

• A flexible, human-centric culture.

• Stipend provided for setting up your home office.