Customer Services Representative, Billing

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for patients and attorneys concerning billing inquiries and issues.

• Manage incoming communications from patients, attorneys, insurance firms, and others.

• Address billing concerns and provide answers to inquiries.

• Listen attentively and relay revenue cycle outcomes or procedures to callers.

• Comprehend payor and state regulations along with client information.

• Follow company policies and procedures diligently.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or general education degree (GED) is mandatory.

• A minimum of 1 year of relevant experience in healthcare and/or call center environments is preferred.

• An equivalent combination of education and experience will be considered.

• Capacity to learn swiftly and achieve departmental production and quality objectives.

• Familiarity and competence with Customer Service department policies and procedures.

• Understanding of medical insurance terminology is essential.

• Capability to manage and prioritize various tasks.

• Strong oral and written communication abilities.

• Proficiency in grasping payor and state regulations and client information.

• Ability to execute each essential duty satisfactorily.

🏝️ Benefits

• Paid Time Off

• 9 observed holidays

• Paid family leave

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• Transportation and Parking FSAs

• Health Savings Accounts (HSAs)

• Matching 401(k) Plan

• Training and professional development opportunities

• Health and welfare benefit options

• Reasonable accommodations for disabilities during the application and interview process