Customer Services

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer support through phone, chat, and email channels.

• Efficiently address customer inquiries while ensuring a remarkable customer experience.

• Accurately update CRM systems with pertinent customer data.

• Foster strong customer relationships through professional and empathetic communication.

• Enhance customer retention by offering effective solutions.

• Work collaboratively with colleagues and team leaders to meet quality and performance targets.

• Identify recurring challenges and proactively recommend enhancements.

• Achieve service quality, productivity, and customer satisfaction KPIs.

• Available to work Monday to Friday on rotating shifts from 07:00 to 19:00, with weekends off.

⛳️ Requirements

• Native or fluent Danish (C1/C2 level).

• Proficiency in English at B2 level or above.

• Excellent communication and problem-solving abilities.

• Customer-centric approach with a keen attention to detail.

• Capability to work independently in a remote setting.

• Applicants must possess the legal right to live and work in Portugal.

• Previous experience in customer service is beneficial but not mandatory.

🏝️ Benefits

• Paid training and continuous learning opportunities.

• Opportunities for career advancement and growth within an international organization.

• Diverse and multicultural work environment.

• Supportive and collaborative team culture.