Customer Service Trainer, English-Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Facilitate engaging onboarding and training sessions for new hires

• Provide training on products, processes, systems, and customer service

• Organize refresher courses and ongoing development initiatives

• Mentor employees and offer constructive, actionable feedback

• Assess training effectiveness through evaluations and performance tracking

• Identify knowledge deficiencies and develop targeted training interventions

• Update and maintain training materials as processes change

• Collaborate with Team Leaders, Quality Analysts, and Operations to enhance performance

• Monitor training outcomes and generate relevant reports

⛳️ Requirements

• Proficient in English (C1 or higher)

• Prior experience as a Trainer, Coach, Senior Agent, or in a similar role in a BPO/customer service setting

• Excellent presentation, communication, and facilitation abilities

• Confident in conducting training for both groups and individuals

• Strong understanding of customer service processes and key performance indicators (KPIs)

• Capable of delivering constructive feedback and inspiring others

• Exceptional organizational and time-management skills

• Proficient in Microsoft Office, presentation software, and digital learning platforms

• Positive, proactive, and people-focused demeanor

🏝️ Benefits

• Competitive salary package

• Secure full-time employment

• Comprehensive onboarding and ongoing development

• Ability to make a direct impact on employee development and operational success

• Opportunities for career advancement within an international company

• Vibrant and multicultural work environment

• Employee benefits and wellness programs

• Opportunities for continuous learning and professional growth