Customer Service Support Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee both incoming and outgoing calls promptly, averaging 50-60 calls daily.

• Adhere to established standard operating procedures to update and provide necessary information for resolving denied claims.

• Assess existing policies and SOPs, recommending enhancements for improved processes.

• Ensure the confidentiality of sensitive information.

• Interpret and comprehend explanations of benefits or related correspondence.

• Accurately document all accounts in line with guidelines and regulations.

• Engage via telephone with physicians, insurance providers, and patients.

• Collaborate with physician offices, hospital labs, patients, and internal stakeholders to meet client needs effectively.

• Deliver product education and address a wide range of inquiries.

• Guarantee an exceptional customer experience.

⛳️ Requirements

• High School Diploma or GED equivalent.

• At least 1 year of experience in Customer Service.

• Excellent phone and verbal communication skills.

• Strong active listening abilities.

• Capability to meet deadlines consistently.

• Proficient critical thinking skills.

• Ability to use tools for verifying eligibility, claim status, and obtaining accurate billing information.

• Proficient in reading and understanding explanations of benefits or correspondence.

• Capacity to handle sensitive information with confidentiality.

• Availability to work Monday-Thursday from 9 AM to 6 PM EST and Friday from 8 AM to 5 PM EST.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Opportunities for career development.

• Possibilities to acquire new skills.