Customer Service Support Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Serve as a connection point between Labcorp, our customer base, and patients.

• Address routine customer inquiries regarding products or services through inbound and outbound calls, as well as the Internet.

• Engage with customers in a courteous, professional manner, following established protocol procedures.

• Ask questions, clarify, and confirm customer needs and their understanding of available solutions.

• Offer additional education and information to customers as required.

• Qualify and onboard new customers seeking Labcorp products and services through inbound requests.

• Utilize various databases to investigate complex issues and inquiries.

• Inform clients of test results promptly and accurately.

• Examine test forms for accuracy and address any discrepancies.

• Take part in initiatives aimed at enhancing customer satisfaction and overall business performance.

• Provide administrative support for medical record management, maintain CRM data, and ensure internal records comply with HIPAA regulations.

• Achieve productivity, quality, attendance, and other key performance metrics in a structured, monitored setting.

⛳️ Requirements

• High School Diploma or GED.

• At least 3 months of customer service experience.

• A private workspace that complies with HIPAA standards.

• Agreement to include home address in case reporting as required by CMS.

• Minimum internet speed of 100 Mbps.

• Proficiency in Microsoft Office applications.

• Experience with Salesforce.com and/or Laboratory Information Systems.

• A high level of professionalism and a strong commitment to customer service.

• Capability to work both independently and collaboratively within a team.

• Exceptional attention to detail with the ability to prioritize tasks and multitask effectively.

• Capacity to thrive in a fast-paced production environment while meeting established turnaround times.

• Strong written and verbal communication skills.

• Ability to meet the physical demands of the role.

• Willingness to work overtime or alternative shifts based on business needs.

• Capability to work remotely in a dynamic, multi-site environment.

• Preferred: Associate's degree.

• Preferred: 3 months or more of experience in a contact center or call center.

• Preferred: 3 months or more of experience in the healthcare sector, such as in a physician's office or hospital.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Opportunities for career advancement.

• Continuous learning opportunities.

• Professional challenges.

• Comprehensive benefits for employees scheduled to work 20 or more hours per week.