Healthcare Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage incoming calls from patients, pharmacies, and healthcare providers.

• Provide assistance with copay card activations, account modifications, and claims inquiries.

• Resolve pharmacy rejections and benefits-related challenges.

• Accurately record interactions across various systems.

• Achieve quality, attendance, and productivity targets.

• Uphold confidentiality and compliance standards.

• Complete paid virtual training from Monday to Friday, 8:30 AM to 5:00 PM.

• Offer support to patients, pharmacies, and healthcare providers regarding copay program inquiries, account updates, claims assistance, and issue resolution.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least 6 months of experience in a call center or customer service role is required.

• Excellent communication and problem-solving abilities.

• Basic computer skills, including proficiency in Microsoft Office.

• Comfortable utilizing multiple applications and dual monitors.

• Capable of typing a minimum of 30 WPM while conversing with customers.

• Experience in handling confidential data.

• Availability to work assigned 8-hour shifts between 8:00 AM and 12:00 AM, Monday through Sunday.

• Preferred experience in healthcare, pharmacy, insurance, patient services, or benefits.

• Familiarity with CRM systems and high-volume phone environments is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits offered.

• Employee Assistance Program access.

• Time Off/Leave options, including PTO, vacation, or sick leave.

• Paid virtual training provided.