Patient Support Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Act as the primary point of contact for female users and healthcare professionals via phone and written communication.

• Comprehend and address both technical and content-related inquiries.

• Diligently monitor bugs and issues until they are resolved.

• Ensure responses to user inquiries are provided within 24 hours, including weekends and public holidays.

• Utilize support tools like Intercom effectively.

• Leverage AI-powered tools to enhance customer support.

• Recognize opportunities to streamline processes and proactively offer suggestions.

• Manage support cases autonomously, escalating or collaborating with the team when necessary.

• Maintain clarity in complex cases.

• Engage in assessment centers, interview rounds, and the structured recruitment process.

⛳️ Requirements

• Several years of experience in direct customer support.

• A background in the medical field.

• Proficiency with contemporary support tools such as Intercom.

• Familiarity with Microsoft Office and digital workflows.

• A keen interest in emerging technologies, particularly AI and AI-powered solutions.

• Excellent written and verbal communication abilities.

• Capacity to work independently while appropriately escalating issues.

• Strong technical aptitude.

• Eagerness to rapidly learn new topics and systems.

• Ability to remain resilient under pressure and manage multiple inquiries at once.

• Fluency in German and very good English skills.

• Willingness to travel for workations 3–4 times a year.

• A stable internet connection.

• Cover letter must start with “Hey Gapcloser.”

• Availability to work weekends and public holidays with reduced staffing, coordinated with the team.

• Full-time availability.

🏝️ Benefits

• 30 days of annual leave.

• Remote work options.

• Significant autonomy and genuine ownership of tasks.

• Potential involvement in the company’s success through a VSOP.

• Bonus arrangement may be offered after six months of employment as a variable compensation component.

• Dedicated training and coaching budget.

• Regular team meetups and collaborative workations.

• Workations 3–4 times per year, lasting up to approximately seven days.