Customer Service Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Process payments over the phone in a professional and accurate manner.

• Address customer service inquiries and needs using online support tools and processes.

• Self-manage your workload and maintain proactive communication.

• Conduct outbound calls to businesses for credit card payment processing.

• Handle inbound calls and customer service emails related to payment-processing issues.

• Update directory accounts to facilitate efficient payment processing.

• Maintain ongoing client relationships, including handling refunds, reviewing payments, and following up on unprocessed credit card transactions.

• Identify and resolve billing issues effectively.

⛳️ Requirements

• Strong verbal and written communication skills in a professional context.

• Capability to work independently and manage a dynamic workload environment.

• Proficient critical thinking and problem-solving abilities.

• Flexibility and a cooperative team-oriented attitude.

• High reliability and dependability.

• Prior relevant experience in a similar environment.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales positions.