Customer Service Specialist – Transfer Team

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Swiftly and efficiently address client concerns: Handling and processing partner requests for online transfer bookings (modifications, booking additional services, resolving issues) through our CRM platform;

• Guide clients: Assisting partners at every stage of their interaction with the online product (searching, booking, and modifying existing reservations);

• Engage in communication: Collaborating with suppliers regarding bookings via email and telephone;

• Utilize systems: Effectively using CRM systems and our internal databases.

⛳️ Requirements

• Proficiency in English: Upper Intermediate level (both oral and written).

• Interpersonal Skills: Kindness, empathy, stress resilience, politeness, and accountability.

• Quick Learning Ability: Capable of grasping new information swiftly and maintaining a focus on results.

• Technical Requirements: A functional computer and microphone.

• Travel Knowledge: Familiarity with the travel industry and booking systems is a plus!

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home.

• Great Team: Become part of a dynamic and enthusiastic team of specialists.

• Flexible Schedule: 2 days on followed by 2 days off from 9:00 a.m. to 9:00 p.m. GMT+3.

• Competitive Salary: Base salary plus performance-based bonuses.

• Challenging Tasks: Engage in stimulating and ambitious projects that will enhance your professional development.

• Continuous Learning: Access to seminars, training sessions, and conferences. We’ll even assist you in attending any conference of your choice.

• Perks: Benefit from corporate discounts on hotels and various other services.