Customer Service Specialist, Spanish Speaker

📋 Description

• Manage both inbound and outbound customer service calls while overseeing case management.

• Act as the initial point of contact for homeowners utilizing a booking platform.

• Deliver prompt and high-quality support to customers, particularly during escalations.

• Record, categorize, and follow up on all customer interactions systematically.

• Keep precise records of call histories and their resolutions.

• Evaluate call data and disseminate customer feedback effectively.

• Remain informed about updates to processes and platform functionalities.

• Work collaboratively with both internal and external teams through clear and documented communication.

⛳️ Requirements

• Proficient in Spanish (C2 level) and fluent in English.

• Demonstrated experience in customer service.

• Capability to juggle live calls and case management tasks simultaneously.

• Strong computer skills and experience in online work environments.

• Experience managing both inbound and outbound customer interactions.

• Ability to communicate clearly, empathetically, and professionally under pressure.

• Familiarity with Zendesk or similar ticketing systems (Nice to Have).

• Knowledge of Slack or other online team collaboration tools (Nice to Have).

• Experience in the online travel industry (Nice to Have).

• Background in technical support, particularly in electronics, machinery, or industrial sectors (Nice to Have).

• Proficient in Salesforce and standard office applications (Nice to Have).

🏝️ Benefits

• Fully remote work environment.

• Flexible, project-based assignments.

• Opportunities for long-term collaboration.

• Career development and educational pathways.

• Gamification program offering performance-based bonuses and paid holiday hours.