This is a fully remote position, open to applicants in New York.

📋 Description

• Respond to telephone calls, chat inquiries, social media messages, or emails in a courteous, professional, and respectful manner.

• Engage with customers on a daily basis to cultivate and enhance business relationships.

• Pose insightful questions to uncover customer issues or concerns.

• Accurately maintain and update customer account information.

• Employ techniques to achieve resolutions that address customer requests and minimize further inquiries.

• Arrange delivery orders and apply basic negotiation skills for matters concerning new and returning customers.

• Address general customer inquiries, including service order input, emergency procedures, closure of uncontrollable loss accounts, contract details, and basic pricing queries.

• Mitigate basic customer situations by adhering to the customer complaint resolution policy.

• Dispatch statements and invoices; conduct soft collections for customers on credit hold or overdue; manage some cash transactions and accept payments via phone.

• Assist in setting up new customer accounts.

• Achieve or surpass the minimum performance standards specified in company policy.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of 1 year of experience in customer service.

• Outstanding customer service and negotiation capabilities.

• Strong organizational skills along with typing and data entry experience.

• Excellent written and verbal communication skills, with a focus on team collaboration and building positive relationships with employees at all levels and customers.

• Proficiency in Microsoft Office applications, including Excel, Word, and Access.

• Must be a U.S. Citizen or National, a lawful permanent resident, or possess authorization to work in the United States.

• Candidates must not currently require or will in the future require sponsorship for an employment visa.