Customer Service Specialist – Junior

This is a fully remote position, open to applicants in Serbia, +2 more countries.

📋 Description

• Handle requests to activate new providers and currencies for the casino.

• Verify the functionality of newly activated providers and currencies within the casino.

• Gather necessary documents from clients and ensure that all required documentation is submitted as per the checklist.

• Conduct technical configurations for new projects.

• Generate invoices and various reports for clients.

• Engage with clients and collaborate with other teams within the Game Aggregator.

• Notify clients about significant changes and oversee the implementation of these updates.

• Assist client operations and project configurations for the SOFTSWISS Game Aggregator.

• Manage requests, verify functionality, handle documentation, and communicate essential updates to clients.

⛳️ Requirements

• Proficient in written and spoken English at a B1–B2 level.

• Proficient in written and spoken Russian at a minimum B2 level.

• Excellent self-organization, multitasking abilities, and meticulous attention to detail.

• Capability to effectively prioritize tasks.

• Ability to independently research, analyze, and organize information.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Support for maternity leave.

• Rewards for referral program participation.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.